Frequently Asked Questions

What is Ops Playbook Builder?

A multi-tenant SaaS platform that turns rough process knowledge into polished, structured operational playbooks using a 12-stage AI pipeline.

How does the AI generation work?

We use a multi-stage pipeline (not a single prompt) that normalizes input, identifies gaps, reconstructs workflows, decomposes roles, builds QA layers, creates training content, and more. Each stage is validated before moving to the next.

What do I get per generation?

A full output pack: Master Playbook, Role Views, Quality Control Sheet, Training Edition, Manager Handoff, Optimization Layer, Executive Brief, and Export Package.

What export formats are supported?

PDF, DOCX, HTML, and Markdown. Free tier includes PDF and Markdown with watermark. Paid tiers unlock all formats without watermark.

Can I import existing SOPs?

Yes. Upload .txt, .md, .docx, or .pdf files and we will parse them into structured intake data, then generate a full playbook.

How does billing work?

Hybrid subscription + credits. Each plan includes monthly credits. 1 credit = 1 full generation. Section regenerations and exports cost 0.25-0.5 credits.